B.E.S.T. Plans at a Glance
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Lite |
Basic |
ProActive |
Maintenance |
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Automated
Real-Time Monitoring & Alerting 24x7 |
 |
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Remote
preventative maintenance |
Scheduled |
Scheduled |
Scheduled |
| Security |
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Security
software & licenses included [Anti-virus, Anti-spyware,
Firewall, & Email virus/spam filtering] |
Optional |
Optional |
Optional |
Microsoft
Patch Management |
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Anti-virus
Software Management (Existing installed software only) |
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Firewall
Management & Reporting (Existing installed software
only) |
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Backup
Management and compliance checks |
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Optional |
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Support |
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Remote
Support |
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All
included free* |
All
included free* |
On-Site
Support |
Normal
hourly rates |
15%
Discount rate |
All
included free* |
Additional
Service Labour Discount*1 |
|
15% |
20% |
Priority
Scheduling for remote & on-site engineers |
Level
3 |
Level
2 |
Level
1 |
Help
Desk unlimited phone support [8am –6pm Monday-Friday] |
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Administration |
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Quarterly
IT reviews with CT account manager |
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Comprehensive
monthly performance reports |
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Managed
computer & software inventory (Changes & Updates)*2 |
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Complete
Site Audit including Documentation & Reviews*3 |
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Software
license management & reporting |
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*
Covers any defined problems and services as per the Agreement
*1 Any labour not inclusive of the agreement
*2 Record any changes &/or updates to existing system
other than at time of setup
*3 Reviews only included in ProActive
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Safeguard yourself against
DOWNTIME
and LOSS of INCOME!
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